Complaints & Report a Problem
We're Here to Listen
Your voice matters. Whether you need to report a repair, raise a concern, tell us about your support, or update us about a change in your circumstances, we're here to help. We aim to handle concerns respectfully, fairly and confidentially.
Immediate danger or serious medical emergency?
Do not wait for an online response. If someone is in immediate danger, there is a fire, or urgent emergency medical assistance is required in the UK, call 999 now. For urgent but non-life-threatening medical concerns, contact NHS 111. This form is not monitored as an emergency service, and submitting a report does not contact emergency services.
Start a report
What would you like to tell us about?
Choose the option that fits best. You can change it before you submit.
How it works
A simple, clear reporting journey
- 01
Choose a category
Select the option that best matches your concern.
- 02
Share the details
Tell us what happened in your own words, adding a photo or document if it helps.
- 03
Receive a reference
Once your report is saved, you will see its reference number on screen.
- 04
Follow up
Use your reference and contact details below to check its status, or call our team.
Our approach
Your Concerns Matter
Please share only the information needed for your report. You can read how we handle personal information in our privacy policy.
Respectful handling
Reports are intended to be read and handled with dignity and care.
Clear reporting options
Six focused categories help your report reach the right place.
Appropriate confidentiality
Information is stored privately and shared only as needed to deal with your report.
Support when you need it
Prefer to talk? Our team can help by phone, email or WhatsApp.
Check the progress of a report
Enter your reference number and the email address or phone number you used on the report. For your privacy, both must match our records.
We're Ready to Listen
Not sure which option to choose? Contact our team and we'll help you identify the appropriate next step.